Last Updated: 14 October 2026
At Marco Apparels (“we,” “our,” “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, request custom-made clothing, or interact with our services.
By using our website, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing your personal information for specific purposes.
1. Information We Collect
We may collect the following categories of information when you visit our website or purchase our products.
A. Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details and purchase history
- Information you provide when contacting customer support
B. Custom Clothing and Measurement Information
Because Marco Apparels offers custom-made clothing, we may collect information necessary to create garments according to your preferences, including:
- Body measurements and clothing sizes
- Preferred fit, style, fabric, and colour
- Design specifications and customization requests
- Reference photographs or design images you voluntarily provide
- Alteration requests and tailoring instructions
We use this information only for purposes such as preparing your order, tailoring garments, managing alterations, and providing customer support.
Please provide only the information necessary to fulfil your order.
C. Payment Information
Payments may be processed through third-party payment service providers.
We may receive transaction details such as payment status, transaction reference, payment method, and order amount. Your complete payment card or banking credentials are generally handled by the relevant payment provider rather than stored directly by us, depending on the payment method used.
D. Technical and Usage Information
When you browse our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring websites and traffic sources
- Clicks, scrolling activity, and interactions with website elements
- Approximate location derived from your IP address
- Cookie identifiers and similar online identifiers
We use this information to understand website usage, improve performance, measure marketing effectiveness, and enhance your shopping experience.
2. How We Use Your Information
We may use your information for the following purposes:
- To process and fulfil orders for custom-made clothing.
- To create garments according to your measurements and specifications.
- To arrange shipping, delivery, exchanges, alterations, and customer support.
- To communicate order confirmations, delivery updates, and service-related information.
- To process payments, prevent fraud, and maintain transaction records.
- To improve our website, product offerings, and customer experience.
- To understand customer preferences and website performance.
- To measure advertising performance and evaluate marketing campaigns.
- To display relevant advertisements, where applicable and permitted.
- To maintain website security and prevent unauthorized activity.
- To comply with applicable legal and regulatory obligations.
We will not use your personal information for purposes incompatible with the purposes described in this Policy unless we have an appropriate legal basis or obtain any additional consent required by law.
3. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, scripts, and similar technologies to improve website functionality, understand visitor behaviour, measure advertising performance, and support our marketing activities.
These technologies may collect information about your browser, device, browsing activity, and interactions with our website.
A. Meta Pixel (Facebook and Instagram)
We may use Meta Pixel to measure the effectiveness of advertisements displayed on Meta platforms, including Facebook and Instagram.
Depending on our configuration and your consent choices, Meta Pixel may help us:
- Understand whether visitors take actions after viewing or clicking an advertisement.
- Measure website conversions and advertising performance.
- Build audiences for relevant advertising campaigns.
- Improve the relevance and effectiveness of our marketing.
Information collected through this technology may include page views, website events, browser information, and online identifiers. Certain information may be shared with Meta to support measurement and advertising services.
Meta may process information in accordance with its own privacy policies and applicable terms.
B. Google Analytics 4 (GA4)
We use Google Analytics 4, a web analytics service provided by Google, to understand how visitors interact with our website.
GA4 may collect information such as:
- Pages visited and navigation activity
- Session duration and engagement
- Browser and device information
- Approximate geographic information
- Referral sources and campaign information
- Website events and interactions
We use these insights to identify popular products, understand visitor behaviour, improve website usability, and evaluate marketing performance.
Google processes information in accordance with its applicable privacy policies and service terms.
C. Microsoft Clarity
We may use Microsoft Clarity to understand how visitors interact with our website and identify opportunities to improve its usability.
Depending on our configuration and applicable consent requirements, Clarity may collect information about:
- Mouse movements and clicks
- Scrolling and page navigation
- Interactions with website elements
- Page layout and display behaviour
- Technical errors and website performance
- Session activity and related analytics information
Clarity may provide heatmaps and session recordings that help us understand how visitors use our website.
We configure available privacy controls and masking features to reduce the collection or display of sensitive information. However, you should avoid entering unnecessary sensitive information into website fields.
Microsoft processes information according to its applicable privacy documentation and service terms.
D. Managing Cookies and Tracking Preferences
Where required by applicable law, we will request your consent before activating non-essential cookies or tracking technologies.
You may be able to manage your preferences through our website’s cookie settings, where available, or through your browser settings.
Disabling certain cookies or tracking technologies may affect some website features or reduce the accuracy of our analytics.
Please note that deleting browser cookies may reset previously saved preferences.
4. How We Share Your Information
We do not disclose personal information indiscriminately. However, we may share information with the following categories of recipients when necessary for the purposes described in this Policy:
Service providers: Payment processors, shipping partners, hosting providers, website developers, customer support providers, and other vendors that help us operate our business.
Analytics and advertising providers: Meta, Google, Microsoft, and other relevant service providers when their technologies are implemented on our website.
Manufacturing and tailoring partners: Tailors, garment manufacturers, or other fulfillment partners who require relevant measurements and customization details to prepare your order.
Legal and regulatory authorities: Government agencies, regulators, courts, or law enforcement authorities when disclosure is required by applicable law or necessary to protect our legal rights.
Business transfers: A successor or relevant party in connection with a merger, restructuring, acquisition, or transfer of business assets, subject to applicable legal requirements.
We aim to share only the information reasonably necessary for the relevant purpose.
Third-party service providers may process information under their own privacy policies and contractual arrangements.
5. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, recordkeeping, dispute resolution, fraud prevention, and compliance with legal obligations.
Custom clothing measurements and design preferences may be retained to facilitate repeat orders or future alterations where appropriate.
You may contact us to request deletion of information that is no longer required. However, certain information may need to be retained where required by law or where a legitimate legal or security-related need applies.
Analytics and advertising data may be retained according to our settings and the retention policies of the relevant service providers.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.
These measures may include access controls, secure website connections, restricted access to customer records, and the use of reputable third-party service providers.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
7. Your Privacy Rights and Choices
Depending on applicable law, you may have the right to:
- Request information about the personal data we process about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to applicable retention requirements.
- Withdraw consent where processing is based on consent.
- Raise questions or concerns about our handling of personal information.
- Exercise any other rights available under applicable data protection laws.
You may also manage certain advertising and analytics preferences through our cookie settings, browser controls, and the privacy settings offered by relevant third-party services.
To submit a privacy-related request, please contact us using the details provided in the Contact Us section below.
We may need to verify your identity before acting on certain requests.
8. Children’s Privacy
Our website and custom clothing services are not intended to target children without appropriate authorization or a lawful basis.
We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
9. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
We do not control the privacy practices, content, or security of these third-party websites. Your interactions with them are governed by their respective privacy policies and terms.
We encourage you to review those policies before providing personal information to third parties.
10. International Data Processing
Some of our service providers may process or store information on servers located outside your state or country.
Where personal information is transferred internationally, we will take the measures required by applicable law and relevant contractual arrangements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, service providers, or legal obligations.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
Brand: Marco Apparels
Email: [Insert your customer support email address]
Phone: [Insert your business contact number, if applicable]
Business Address: [Insert your registered business or correspondence address]
We will review privacy-related enquiries and respond in accordance with applicable law.
Marco Apparels
Crafted for Your Fit. Designed for Your Style.