Last Updated: 14 October 2026
Welcome to Marco Apparels. These Terms & Conditions govern your access to and use of our website, products, and services.
Throughout these Terms, “Marco Apparels,” “we,” “our,” and “us” refer to the business operating this website. “You,” “your,” and “customer” refer to anyone visiting our website, purchasing our products, or using our services.
By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these Terms, please do not use our website or services.
1. About Marco Apparels
Marco Apparels is a men’s clothing brand offering apparel and custom-made clothing services.
Our products may include ready-to-wear garments, made-to-order clothing, and garments customized according to customer measurements, preferences, and design specifications.
Business Details:
- Brand Name: Marco Apparels
- Business Email: [Insert your business email]
- Contact Number: [Insert your contact number]
- Business Address: [Insert your business address]
2. Eligibility to Use Our Website
By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are placing an order on behalf of another person or a business, you confirm that you have the authority to do so.
Customers who are minors must use our services only with the involvement or authorization of a parent or legal guardian, where required by applicable law.
3. Products and Descriptions
We make reasonable efforts to display our products, colours, fabrics, sizes, prices, and descriptions accurately.
However, slight variations may occur because of:
- Differences in screen settings and display resolution.
- Variations in fabric texture, colour, and finish.
- The nature of handcrafted or individually tailored garments.
- Changes in fabric availability or manufacturing processes.
Such minor variations do not necessarily indicate a defect.
We reserve the right to correct product descriptions, pricing errors, and other inaccuracies, subject to applicable law and any rights already acquired by customers.
4. Custom-Made Clothing
Marco Apparels may offer clothing made according to individual measurements, preferences, and specifications.
When placing a custom order, you are responsible for providing accurate measurements and clear customization instructions.
Customer Responsibilities
You agree to:
- Provide accurate body measurements and sizing information.
- Select the correct fabric, colour, style, and design options.
- Review customization details before confirming your order.
- Provide accurate contact and delivery information.
- Respond to clarification requests when necessary to complete your garment.
Measurement Accuracy
The fit of a custom-made garment depends on the accuracy of the measurements and specifications provided.
If a garment is made according to the measurements and instructions you supplied, differences in fit resulting from inaccurate measurements or incorrect instructions may not qualify as manufacturing defects.
However, this does not limit any rights or remedies available to you under applicable consumer protection laws.
Design Approval
Where we provide a design preview, measurement confirmation, or customization summary, you should review it carefully before approving production.
Changes requested after production begins may not be possible or may involve additional costs, subject to our applicable policies and legal obligations.
Fabric and Design Availability
If a selected fabric, colour, or design component becomes unavailable, we will contact you where reasonably practicable to discuss suitable alternatives or other available options.
We will not treat your order as automatically authorizing a materially different product.
5. Orders and Order Acceptance
Placing an order through our website constitutes an offer to purchase the selected products.
An automated order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted.
We reserve the right to reject or cancel an order for legitimate reasons, including:
- Product or fabric unavailability.
- Incorrect pricing or listing errors.
- Suspected fraudulent or unauthorized transactions.
- Incomplete or inconsistent order information.
- Inability to fulfil a customization request.
If we cancel a paid order, we will arrange an appropriate refund in accordance with our refund policy and applicable law.
We may contact you to verify order details before production or dispatch.
6. Pricing and Payments
All prices displayed on our website will be stated in the applicable currency.
Unless expressly stated otherwise, product prices may exclude shipping charges, applicable taxes, duties, or other charges that will be disclosed where required.
We reserve the right to update prices for future purchases. Any price change will not automatically alter an order already accepted by us.
Payment may be processed through third-party payment gateways or other authorized payment service providers.
You agree to provide accurate payment information and authorize the applicable payment provider to process your transaction.
We do not guarantee the uninterrupted availability of third-party payment services.
For custom-made products, advance payment or full payment may be required before production begins. Any applicable payment terms will be communicated during checkout.
7. Production and Delivery
Custom-made garments require time for measurement review, material preparation, tailoring, quality checks, and dispatch.
Estimated production and delivery times will be communicated through our website, checkout process, or order confirmation, where applicable.
Delivery times are estimates unless a specific delivery commitment is expressly agreed upon.
Delays may occur because of:
- Production requirements.
- Fabric or material availability.
- Courier or logistics disruptions.
- Incorrect delivery information.
- Weather conditions, public disruptions, or other events beyond our reasonable control.
We will make reasonable efforts to keep customers informed of significant delays.
Customers are responsible for providing complete and accurate shipping details. If an order is delayed or returned because of incorrect information supplied by the customer, we will work with the customer to determine the appropriate next steps.
Nothing in this section excludes remedies available under applicable consumer protection laws.
8. Cancellation Policy
Orders for ready-to-wear products may be cancelled before dispatch, subject to the cancellation conditions displayed on our website and applicable law.
Custom-made orders may enter production shortly after confirmation. Therefore, cancellation or modification may become difficult once fabric has been cut, tailoring has begun, or other substantial production work has been completed.
Please contact us as soon as possible if you need to cancel or change an order.
Any cancellation charges or restrictions will be disclosed in accordance with applicable law. We will not rely on this policy to deny cancellation, refund, or other rights that cannot legally be excluded.
If we cancel an order, we will provide an appropriate refund for amounts paid, subject to applicable law.
9. Returns, Exchanges, and Refunds
We want our customers to be satisfied with their purchases.
Our return, exchange, and refund eligibility depends on the type of product purchased, the reason for the request, and applicable law.
Custom-Made Products
Because custom-made garments are prepared according to individual measurements or specifications, they may not be eligible for a return merely because the customer changes their mind or no longer wants the item, to the extent permitted by applicable law.
However, this restriction does not apply where a return, replacement, repair, refund, or other remedy is required by law.
If your custom-made garment arrives damaged, has a manufacturing defect, or materially differs from the confirmed order specifications, please contact us so that we can review the issue and offer an appropriate remedy.
Ready-to-Wear Products
Ready-to-wear products may be eligible for return or exchange according to the specific conditions stated in our return policy.
Where applicable, items may need to be unused, unwashed, and returned with their original tags and packaging.
These conditions will not override any mandatory rights available under applicable law.
Reporting a Problem
Please contact us at [Insert your customer support email] with:
- Your order number.
- A description of the issue.
- Relevant photographs, where appropriate.
- Your preferred resolution, such as repair, replacement, or refund.
Please notify us promptly after discovering a problem so that we can investigate it efficiently.
Refund Processing
Approved refunds will be processed using the original payment method where reasonably possible, unless another method is agreed upon or required by law.
The time required for the refund to appear in your account may depend on your bank or payment provider.
For full details, please refer to our separate Refund and Return Policy, if published on our website.
10. Promotions and Discount Codes
We may offer promotional codes, discounts, seasonal offers, or other special promotions.
Promotions may be subject to specific conditions, including expiry dates, minimum order values, product exclusions, or limits on usage.
Unless expressly stated otherwise, promotional offers cannot be exchanged for cash.
We reserve the right to correct promotional errors and withdraw or modify future promotional offers, subject to applicable law and any commitments already made to customers.
11. Intellectual Property
All original content on the Marco Apparels website, including logos, brand names, product photographs, graphics, text, designs, website layouts, and other materials, is owned by or licensed to Marco Apparels, except where otherwise stated.
You may not copy, reproduce, distribute, modify, publish, or commercially exploit our website content without prior written permission, except where permitted by law.
Purchasing a garment does not transfer ownership of our trademarks, branding, or other intellectual property rights.
Customers who submit reference images or design materials confirm that they are entitled to provide those materials for the requested purpose.
We reserve the right to decline customization requests that unlawfully infringe another person’s intellectual property rights.
12. Website Use and Prohibited Activities
You agree to use our website lawfully and responsibly.
You must not:
- Use the website for fraudulent or unlawful activities.
- Submit false, misleading, or unauthorized information.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with website functionality or security.
- Introduce malicious software or harmful code.
- Copy or misuse website content in violation of applicable law.
- Engage in activities that disrupt our business or other users’ experience.
We may restrict or suspend access where reasonably necessary to protect our website, customers, or business, subject to applicable law.
13. Privacy and Tracking Technologies
We value your privacy and process personal information in accordance with our Privacy Policy.
Our website may use cookies, pixels, analytics tools, and similar technologies to understand visitor behaviour, improve website performance, and measure marketing effectiveness.
These technologies may include:
- Meta Pixel: For advertising measurement, conversion tracking, and relevant advertising activities.
- Google Analytics 4: For website analytics and understanding visitor interactions.
- Microsoft Clarity: For analysing website usability through features such as heatmaps and session recordings.
Where required by applicable law, we will obtain consent before activating non-essential tracking technologies.
Your use of the website remains subject to our Privacy Policy and applicable cookie preferences.
Please review our Privacy Policy for further information about data collection, use, sharing, and your privacy choices.
14. Third-Party Services and Links
Our website may integrate third-party services, including payment gateways, delivery providers, analytics platforms, advertising services, and external websites.
These services may be subject to their own terms and privacy policies.
We are not responsible for third-party websites or services to the extent they are outside our reasonable control. However, this provision does not exclude any liability that cannot lawfully be excluded.
15. Limitation of Liability
To the extent permitted by applicable law, Marco Apparels will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited.
Nothing in these Terms removes or restricts any mandatory consumer rights or remedies available under applicable law.
16. Events Beyond Our Control
We will not be considered in breach of these Terms solely because performance is delayed by circumstances beyond our reasonable control, such as natural disasters, serious transportation disruptions, government restrictions, widespread technical failures, or other exceptional events.
We will make reasonable efforts to minimize the effects of such events and fulfil our obligations when reasonably possible.
This section does not remove any refund or other obligations that apply under law when an order cannot be fulfilled.
17. Indemnity
To the extent permitted by applicable law, you agree to be responsible for losses directly arising from your unlawful use of our website, fraud, or infringement of third-party rights.
Nothing in this section makes you responsible for losses caused by our own unlawful conduct or excludes any rights that cannot legally be waived.
18. Changes to These Terms
We may revise these Terms & Conditions to reflect changes in our products, services, business operations, or legal obligations.
Updated Terms will be published on this page with a revised “Last Updated” date.
Changes will apply as permitted by applicable law. Any changes affecting existing orders will not automatically override rights or obligations already established under the original agreement.
We encourage you to review this page periodically.
19. Governing Law and Dispute Resolution
These Terms & Conditions are governed by the laws of India, subject to applicable mandatory legal protections.
If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter amicably.
If the dispute cannot be resolved informally, it may be referred to the appropriate courts or dispute resolution forums with jurisdiction under applicable law.
Nothing in this section limits your right to approach a competent consumer commission or other authority where permitted by law.
20. Contact Information
If you have any questions about these Terms & Conditions, an order, or our services, please contact us:
Marco Apparels
Email: [Insert your business email]
Phone: [Insert your business phone number]
Address: [Insert your business address]
Website: [Insert your website URL]
We will make reasonable efforts to respond to customer enquiries within an appropriate timeframe.
Marco Apparels
Crafted for Your Fit. Designed for Your Style.